Have you ever been so satisfied, or so well served by another person or business, that you were actually excited and eager to share that experience with a friend? Wouldn’t you like your own clients to feel that way about the service they receive from you?

This is what happens when you provide outstanding service, and why it is so important to your prospecting success! It is also what creates the “tipping point” between passive, solicited referrals and personal, unsolicited introductions.

By learning the curriculum, completing the field assignments and participating in the classroom session, you will discover:

How service and prospecting go hand-in-hand.

The difference between great service, and “extra-ordinary” service.

How to objectively evaluate your own service to others.

The key difference between client satisfaction and client loyalty.

The concept of the “Moments of Truth”—how to recognize them, and how to respond accordingly.

Many “out-of-the-box” ideas to provide extra-ordinary service to your clients.

The Eight Laws of Outstanding Service.